Interesting
summary at Gamasutra news for Babel Media´s VP North America presentation at the Game Outsourcing Summit.
You can even get the slides of the complete presentation at:
http://gdcfocuson.com/gos/I completely agree with one of the statements
Ben Wibberley mentioned in the presentation:
"
Bargain bucket is bargain bucket and will cost you more in management time and missed deadlines".
Interesting also his action list for selecting a vendor for outsourcing work:
•RFP/RFI
•Pilot Tests (metrics)
•Audit
•SLA’s
I would add that Service Level Agreements (SLAs) must be live documents that should continuously be reviewed, analyzed and adapted. We see them too much as a formal document that simply needs to be signed to get it off our checklist of due tasks to get a vendor (or client if seen from the other side) to work. This document should illustrate the details of Client/Vendor relationship, allow to set expectations on both sides, and provide a good basis to measure performance in regards to reaction times, quality... in summary be able to know if you are getting a good service.
Localization and translation is very close to what is understood as a "perfect market" by economic theories: Plenty of demand and plenty of offer too.
However, selecting the correct vendor and creating a fruitful relationship is what is going to help you find the process that will really work for your company. No matter if your are in the videogame, life science or Information Technology industry, to mention a few examples.