Continuous communication is essential in all teams. Much more in global teams.
It is however important to chose the right communication channel for each situation:
- Phone: I only use the phone for urgencies and feedback that I really need immediately. I always try to respect time from others, and do not like controlling their schedules. My priorities are not always the priorities of others. Interruption has to be handled with care.
- Skype: I love the Chat and Call interaction of Skype and similar solutions. People can set their status availability, plus, you can start a conversation with chat, establish if it's the right moment to communicate and move to the call to speed up conversation and explain easily details.
- IM: I specially use it when multitasking. Both interlocutors need to be connected and communicate periodically, but it does not need to be an immediate, in the following second answer. (You need to agree this with your interlocutor to avoid having the other person waiting for your answer).
- email: I still like email very much, even for short messages: when I do not need immediate answer. Most of the time, the team needs to interact, but there is no need for interruption or to work together simultaneously. Sometimes however, email can take more time than the rest of the solutions... it's the moment to establish the solution above that meets your needs better.
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