Interesting lesson to apply when managing projects, teams, people...
"Momo was able to listen in such a way that stupid people suddenly had wise insights. And this came not from her saying something or asking questions that provokes wise answers, no, she simply sat there and listened with deep attention and empathy. When she looked at someone with her big, dark eyes as she listened, that person felt all at once thoughts rise up from deep within, thoughts which even their owner had never suspected of being in there. She could listen in a way that confused and wavering people suddenly knew precisely what they wanted. Or so that shy ones suddenly felt free and brave. Unhappy and depressed ones would suddenly become confident and joyful. And when someone thought that his life was all amiss and insignificant, that he himself was merely one among millions, totally unimportant in replaceable like a broken dish, -when such a on went and told all this to little Momo, it happened that while he was still speaking he realized in some mysterious way clearly that he was mistaken: there was, in fact, no one quite like him among all other human beings; he was unique, and therefore in a special way important for the world. And all this came from the way Momo was able to listen."
Momo, a Fairytale novel by Michael Ende, 1973
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